Terms and Conditions

Terms and Conditions

This page and any pages it links to explains ukshippingconcierge.co.uk’s terms of use. By using ukshippingconceirge.co.uk you agree to these terms. 

Who we are

ukshippingconceirge.co.uk is managed by the Maritime and Coastguard Agency (MCA). The MCA an executive agency of the Department for Transport (DfT). 

Using ukshippingconcierge.co.uk

You agree to use ukshippingconceirge.co.uk only for lawful purposes. You must also use it in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else.

We update ukshippingconceirge.co.uk regularly. We can change or remove content at any time without notice.

Services and transactions

You can use ukshippingconceirge.co.uk to access information and updates from the UK Shipping Concierge and Maritime and Coastguard Agency. 

The UK Shipping Concierge site does not provide online services and transactions.

This site links to GOV.UK which you can use to access online government services and transactions.

These can be managed by the MCA or another government department or agency.

Some services have their own terms and conditions which also apply - read these before you use the service.

Linking to ukshippingconcierge.co.uk

We welcome and encourage other relevant maritime websites to link to ukshippingconceirge.co.uk.

You must contact us for permission if you want to:

  • say your website is associated with or endorsed by the UK Shipping Concierge, MCA or another government department or agency
Linking from ukshippingconcierge.co.uk

ukshippingconceirge.co.uk links to websites that are managed by other government departments and agencies, service providers or other organisations. We do not have any control over the content on these websites.

We’re not responsible for:

  • the protection of any information you give to these websites
  • any loss or damage that may come from your use of these websites, or any other websites they link to

You agree to release us from any claims or disputes that may come from using these websites.

You should read all terms and conditions, privacy policies and end user licences that relate to these websites before you use them.

Using ukshippingconceirge.co.uk content

The material featured on this website is subject to Crown copyright protection unless otherwise indicated.

You may use and re-use the information featured on this website (not including logos, crests or images) free of charge in any format or medium, under the terms of the Open Government Licence. We encourage users to establish hypertext links to this website.

Some content is exempt from the OGL - check the list of exemptions.

Departmental logos and crests are exempt from the OGL, except when they form an integral part of a document or dataset.

If any content is not subject to Crown copyright protection or published under the OGL, we’ll usually credit the author or copyright holder.

You can reproduce content published on ukshippingconceirge.co.uk under the OGL as long as you follow the licence conditions.

Please note that copyright of many of the stock, partner and customer photograph images on this website do not rest with the Crown. We are therefore unable to grant you permission to reproduce these images.

Contact us if you want to reproduce a piece of content but are not sure if it’s covered by Crown copyright or the OGL.


While we make every effort to keep ukshippingconceirge.co.uk up to date, we do not provide any guarantees, conditions or warranties that the information will be:

  • current
  • secure
  • accurate
  • complete
  • free from bugs or viruses

We do not publish advice on ukshippingconceirge.co.uk. You should get professional or specialist advice before doing anything on the basis of the content.

We’re not liable for any loss or damage that may come from using ukshippingconceirge.co.uk. This includes:

  • any direct, indirect or consequential losses
  • any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise
  • the use of GOV.UK and any websites that are linked to or from it
  • the inability to use GOV.UK and any websites that are linked to or from it

This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen.

This includes (but is not limited to) the loss of your:

  • income or revenue
  • salary, benefits or other payments
  • business
  • profits or contracts
  • opportunity
  • anticipated savings
  • data
  • goodwill or reputation
  • tangible property
  • intangible property, including loss, corruption or damage to data or any computer system
  • wasted management or office time

We may still be liable for:

  • death or personal injury arising from our negligence
  • fraudulent misrepresentation
  • any other liability which cannot be excluded or limited under applicable law

Requests to remove content

You can ask for content to be removed from ukshippingconceirge.co.uk. We’ll remove content:

  • in order to comply with data protection legislation covering the rights and freedoms of individuals
  • if it breaches copyright laws, contains sensitive personal data or material that may be considered obscene or defamatory

Contact us to ask for content to be removed. You’ll need to send us the web address (URL) of the content and explain why you think it should be removed. We’ll reply to let you know whether we’ll remove it.

We remove content at our discretion in discussion with the department responsible for it. You can still request information under the Freedom of Information Act and the Data Protection Act.

Information about you and your visits to ukshippingconceirge.co.uk

We collect information about you in accordance with our privacy policy and our cookie policy By using ukshippingconceirge.co.uk, you agree to us collecting this information and confirm that any data you provide is accurate.

Virus protection

We make every effort to check and test ukshippingconceirge.co.uk for viruses at every stage of production. You must make sure that the way you use the site does not expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.

We’re not responsible for any loss, disruption or damage to your data or computer system that might happen when you use ukshippingconcierge.co.uk.

Viruses, hacking and other offences

When using ukshippingconceirge.co.uk, you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful.

You must not try to gain unauthorised access to ukshippingconceirge.co.uk, the server on which it’s stored or any server, computer or database connected to it.

You must not attack ukshippingconceirge.co.uk in any way. This includes denial-of-service attacks.

We will report any attacks or attempts to gain unauthorised access to ukshippingconceirge.co.uk to the relevant law enforcement authorities and share information about you with them.

Governing law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Any dispute you have which relates to these terms and conditions, or your use of ukshippingconceirge.co.uk (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.


There may be legal notices elsewhere on ukshippingconceirge.co.uk that relate to how you use the site.

We’re not liable if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control.

We might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date.

Doing this once will not mean we automatically waive the right on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply.

Changes to these terms and conditions

Please check these terms and conditions regularly. We can update them at any time without notice.

You’ll agree to any changes if you continue to use ukshippingconceirge.co.uk after the terms and conditions have been updated.

Last updated 17 April 2023